FAQs

All orders made before 5 PM PST (California time) will be shipped out the same business day. Any order after this time will be shipped the next business day. Orders made on weekends or public holidays will be shipped the next business day. Tracking information is sent through email as soon as your order is collected from us.

SHIPPING COSTS
Standard Shipping takes 7-21 days to be delivered. Some remote areas may take slightly longer. $3.99 shipping fee for orders under $35, FREE for over $35.

3-4 Day Express via UPS ($9.99 for all orders)- delivery is within 3 working days. Some remote areas may take slightly longer.

Customers outside of the USA please note tax and import duties may be levied by your local customs office or postal service and are to be borne by the customer. If you have an urgent requirement, please email or call us and request priority processing.

Yes, all our cufflinks and tie clips come presented in a smart gift box.

When your order leaves our warehouse, a tracking number is sent to your email address. From this email you can click the tracking number and find out the location and estimated arrival date of your parcel.

If you are unsure about the order status or still haven't received the item, contact us through email, phone call or chat whichever works best for you and we will assist.

If the tracking indicates any delays or issues, please contact us so we can raise it with the carrier and establish the best course of action. We have account managers and priority contacts with the carriers, so it is often faster for us to follow this up on your behalf.

Please ensure the business name is noted on the postal address. This makes delivery much easier, and avoids any confusion when several businesses share the same address.

Some companies have a standing order with its Post Office to re-direct mail addressed to their street address to their PO Box. Generally a company representative or contract courier then clears out the mail daily and delivers it to the business address. This arrangement usually works well however if the parcel arrives at the PO Box after the PO Box has been checked for the day, it may not reach you until the next day. Also, this arrangement can confuse customers as the tracking will show "Awaiting collection at Post Office" until it is collected by the representative

We have a warehouse in California. Our headquarter is in Brookvale, NSW, Australia and we only sell online as of this moment.

Please contact us or subscribe to email notification within the product page regarding the item you want and we can let you know if there is more stock on the way and approximately when it will be back in stock.

We can also do a special order for you. Special orders can take 1-6 weeks to arrive depending on where the item is located. Please contact us and we can advise the best course of action.

Yes we can engrave on cufflinks perfect for weddings and personalized gifts. Have a look at our range here to get you started: Engraved Cufflinks

Most of our cufflinks are made from high quality Rhodium plated Brass which means they do not tarnish, do not change colour and don't require regular polishing. Sterling silver items are available, too.

Occasionally we are asked why we plate our items in Rhodium instead of Silver. Rhodium is a precious metal and more expensive than silver. It does not tarnish or require polishing like silver. Silver jewelery itself is often plated with Rhodium to prevent tarnishing. Rhodium is also more lustrous and shiny than silver.

We have 30 day easy refund or exchange for your peace of mind. Goods should be returned in new condition in their original packaging and must be packed securely so it reaches us undamaged. Any damage and return cost shall be borne by the customer. More details here.

To make a return, please contact us and we will create a return reference number for you and advise the details on how to return.

This is above and beyond the 2 year warranty all our items come with.

We take care to only stock quality products. All of our products come with a 2 year warranty and, a 30 day return and refund period.

If there are any issues with the products you have received, please contact us straight away for a quick resolution. If you could include a photo in your email this would be most helpful.

Once we have received the item, we'll issue a refund to the original payment method. Please note some banks take 3-5 working days to process refund back onto credit card accounts.

You can contact our support team using via email info(at)clinks.com or call +1-213-947-4711